At Heathrow Airport Ride, we recognise the importance of personal information and the need to explain how it is handled when visitors use our website and associated booking facilities.
This Privacy Policy explains the types of information that may be collected through our website, how that information is used, and the circumstances in which it may be shared with relevant organisations involved in providing website and booking services.
Our website incorporates an external booking system through which customers can submit their journey requirements. As a result, certain information may be handled by the relevant booking partner and transport provider in connection with a requested transfer.
We aim to provide clear information about these arrangements so visitors can understand how their information is used when interacting with Heathrow Airport Ride.
This Policy Covers
Contents
Section 1
This Privacy Policy applies to the Heathrow Airport Ride website and the information associated with its website facilities.
It covers information collected when visitors:
The policy also explains the involvement of third-party organisations, including the booking partner and relevant transport providers, where personal information is processed as part of the booking journey.
The handling of personal information is subject to the applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.
Section 2
Heathrow Airport Ride operates a customer-facing website that provides access to airport transfer information and an integrated booking facility.
Different organisations may be involved in handling information depending on how a visitor uses the website and whether a booking is submitted.
Our website provides access to service information, website facilities and the integrated booking system. Information submitted directly through our website, such as general enquiries, may be handled for the purpose of responding to those enquiries and maintaining website-related communication.
The booking partner provides the integrated booking system through which customers submit their journey details. It handles the relevant booking information in accordance with its responsibilities and applicable privacy arrangements.
Where a separate transport provider fulfils a confirmed journey, relevant booking information may be made available to that provider to facilitate the transportation service.
The legal roles of these organisations, including whether they act as independent data controllers, joint controllers or data processors, depend on the purposes and responsibilities associated with each processing activity.
Further information about the handling of booking information can be found in the relevant booking partner’s privacy documentation.
Section 3
The information handled through Heathrow Airport Ride may vary according to the website features a visitor uses.
The main categories include the following.
When a visitor contacts us through an enquiry facility, the information provided may include:
This information is used to understand the enquiry and provide an appropriate response.
When visitors access our website, certain technical information may be generated or collected through the website infrastructure and associated services.
This may include:
Such information may be processed to support website functionality, security, technical monitoring and performance analysis.
Where analytics and measurement technologies are enabled, information about website interactions may be collected.
This may include:
The specific information collected depends on the analytics services and tracking technologies implemented on the website.
Our website incorporates an external booking system through which customers can enter their journey requirements.
Depending on the booking selected, information submitted through the booking facility may include:
The booking partner handles the information submitted through its booking system in accordance with the applicable booking and privacy arrangements.
Under our current website operating arrangement, Heathrow Airport Ride does not retain customer names in its own website records as part of the booking process.
However, customers may be asked to provide their names and other personal information through the integrated booking system.
Such information is handled by the relevant booking partner and, where necessary for fulfilling a journey, may be shared with the associated transport provider.
This distinction helps clarify the difference between information retained through our own website and information processed through the external booking facility.
Section 4
Heathrow Airport Ride uses an integrated external booking system to provide customers with access to airport transfer and private transportation booking facilities.
When a customer interacts with the booking system, the journey information entered is handled through the relevant booking technology.
Depending on the technical integration, information may be submitted directly to the booking partner through the embedded booking facility.
The booking partner may use the submitted information for purposes associated with the booking, including:
Where a separate transport provider is responsible for carrying out the journey, relevant information may be shared with that provider to facilitate the confirmed transportation service.
The booking partner’s privacy policy explains its own information-handling practices, including applicable storage, retention and data protection arrangements.
Customers are encouraged to review the relevant privacy information presented through the booking system when submitting their journey details.
Section 5
Information handled through Heathrow Airport Ride and its associated website facilities may be used for purposes connected with operating and maintaining the website.
These purposes may include:
Supporting website functionality, displaying relevant information and maintaining access to the available website facilities.
Reviewing and responding to messages submitted through our contact facilities.
Supporting the technical security and appropriate operation of the website through relevant technical information and monitoring arrangements.
Understanding general website usage and visitor interactions through analytics technologies, where enabled.
Reviewing website performance and visitor interaction patterns to help improve the accessibility, presentation and functionality of our online facilities.
Providing access to the integrated booking system through which customers can submit their transfer requirements.
The relevant lawful basis for processing personal information depends on the specific activity and the organisation responsible for that processing.
Where applicable, processing may rely on contractual necessity, legitimate interests, legal obligations or consent, depending on the circumstances.
Section 6
Certain website and booking activities involve third-party organisations that provide supporting services.
Where personal information is shared, the relevant information is made available for purposes associated with the applicable service or processing arrangement.
Depending on the activity, recipients may include:
Information submitted through the integrated booking system is handled by the relevant booking partner for booking-related purposes.
Where necessary to fulfil a confirmed journey, relevant passenger and journey information may be shared with the transport provider responsible for the transportation service.
Technical information may be processed by website hosting, infrastructure and technical service providers involved in maintaining the website.
Where analytics services are enabled, relevant website usage information may be processed by the providers of those services.
Where payment facilities are involved, relevant payment information may be processed by the payment provider responsible for the transaction.
Information is shared according to the relevant service arrangements, applicable privacy responsibilities and legal requirements.
For further details about booking-related information, customers can consult the privacy documentation of the relevant booking partner.
Section 7
Personal information may be stored by different organisations depending on how it is collected and the purpose for which it is processed.
Information submitted directly through our website and information entered into the integrated booking system may be handled through separate technical systems and storage arrangements.
Technical website information and enquiry-related information are handled through the relevant website infrastructure and associated services.
Journey details and other booking-related information are handled by the booking partner through its booking system and associated arrangements.
Where relevant, the transport provider may receive and retain the information necessary for carrying out the confirmed journey and meeting its applicable operational or legal responsibilities.
The applicable retention periods depend on the type of information, the organisation responsible for processing it and any relevant legal or contractual requirements.
For information held through the booking system, customers can refer to the booking partner’s privacy policy for further details about its retention arrangements.
Section 8
We recognise the importance of appropriate measures for protecting information handled through our website and associated services.
Website security and information protection involve the relevant technical and organisational arrangements implemented by the organisations responsible for each processing activity.
These arrangements may include measures relating to:
The booking partner and other service providers are responsible for the security arrangements applicable to the systems and information they manage, in accordance with their respective obligations.
The specific security measures implemented by each organisation are governed by its own operational arrangements and applicable legal requirements.
Section 9
Our website may use cookies and similar technologies to support website functionality, understand visitor interactions and improve the online experience.
Depending on the technologies enabled, cookies may be used for:
Supporting core website features and functionality.
Understanding general website usage, visitor interactions and website performance.
Remembering certain website preferences where applicable.
Measuring advertising activity or supporting relevant marketing technologies where these services are implemented and the appropriate permissions have been obtained.
The specific cookies and tracking technologies used depend on the website configuration and the third-party services integrated into it.
Where required, visitors will be provided with appropriate cookie choices through the website’s cookie management facility.
For further information, please refer to our Cookie Policy.
Section 10
Depending on the applicable data protection legislation and the circumstances of the processing, individuals may have rights concerning their personal information.
These may include:
The right to request information about personal data held and obtain a copy where applicable.
The right to request corrections to personal information that is inaccurate or incomplete.
The right to request the deletion of personal information in circumstances where the relevant legal conditions are met.
The right to request restrictions on certain uses of personal information where applicable.
The right to receive certain personal information in a structured, commonly used and machine-readable format, where the relevant conditions apply.
The right to object to certain types of personal data processing, including processing based on legitimate interests and direct marketing, subject to the applicable legal provisions.
Where processing is based on consent, individuals may withdraw that consent. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
The availability of these rights depends on the type of information, the organisation processing it and the applicable legal requirements.
For information handled directly by Heathrow Airport Ride, customers can submit a request through our designated contact channels.
For information submitted through the integrated booking system, the relevant booking partner may need to be contacted, depending on its role in the processing activity.
Where another organisation is responsible for the relevant information, customers will be directed to the appropriate contact channel where applicable.
Requests will be handled in accordance with the relevant data protection requirements.
Individuals also have the right to raise concerns with the UK Information Commissioner’s Office (ICO), where applicable.
Information Commissioner’s Office: https://ico.org.uk/
Section 11
Some organisations providing website infrastructure, analytics, booking technology or other supporting services may process information using systems located in different countries.
Where personal information is transferred internationally, the organisation responsible for that processing must apply the relevant safeguards and comply with applicable data protection requirements.
The arrangements may depend on the location of the service provider, the nature of the information and the applicable contractual or legal safeguards.
For details concerning international transfers associated with the booking system, customers should refer to the relevant booking partner’s privacy documentation.
Section 12
This Privacy Policy may be updated periodically to reflect changes to our website, booking arrangements, supporting technologies or applicable data protection requirements.
Any revised version will be published on this page, together with the relevant update date.
Customers are encouraged to review this page periodically to remain informed about how information is handled through our website and associated facilities.
Last Updated: 5 November 2026
Section 13
If you have questions about this Privacy Policy or the handling of information through the Heathrow Airport Ride website, you can contact us using the designated contact details available on our website.
For information relating to an existing transfer booking, customers may also need to contact the relevant booking partner, depending on the information and processing activity concerned.
For further information about data protection rights and responsibilities in the UK, visitors can consult the Information Commissioner’s Office.
Arrange your Heathrow airport transfer quickly and simply through our integrated booking system.
For data protection queries, you can also contact the UK Information Commissioner’s Office at ico.org.uk.
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